FAQs

Have a pressing question? You’ll find plenty of useful information here, plus we’re also always at the end of the phone.

Where are you based?

We’re tucked away in a residential part of Fulham, southwest London, a short walk from Fulham Broadway tube station. We’re sited in a spot which has accommodated a laundry since 1906, in a footprint that has little changed, though our state-of-the-art machinery roots us firmly in the here and now.

Are you open all week?

Yes, we are open 365 days a year, ensuring that our clients’ laundry needs are always serviced.

Do you have a minimum spend when considering new contracts?

No – we pride ourselves on being agile and offering a flexible approach. We work with small boutique operations and intimate restaurants as well as London’s renowned landmarks and treasured dining spots. Feel free to contact us to discuss your requirements.

Do you supply rental contracts?

We run a streamlined service that focuses on an end-to-end laundering service, working with our clients’ existing linen stock, rather than offering a rental service.

What is the turnaround time for staff uniforms?

From pick up to drop off, we can have staff uniforms beautifully laundered and pressed in 48 hours.

And for guests?

We offer a standard 24-hour turnaround time for guest laundry with the flexibility of a 5-hour express service too, including pick up and drop off.

Is there a way to ensure traceability?

We offer the option of RFID (Radio Frequency Identification) technology to ensure items are fully traceable from pick up to drop off. These discreet, fully washable embedded chips enable easy tracking of every item, from linens to staff uniforms.

What’s the turnaround time for flat work contracts?

Flat work (all kinds of linens produced by a hospitality establishment excluding staff uniforms) can be laundered to perfection within 24 hours.

What geographical radius do you work in?

We work with clients across the whole of London.

Is there a minimum term for a contract?

We usually suggest a 12-month minimum term.

Can clients arrange their own drop off and pick up service?

Yes, that is an option we offer for laundering and dry cleaning services.

Will your drivers be on time?

We pride ourselves on a highly reliable service. Our fleet of vans have navigated their way round train strikes, road closures, demonstrations and the city’s unpredictable traffic, all while remaining unfazed.